Surveillance — A necessity during uncertain times

  1. Companies first need to identify all methods being used to communicate with external and internal stakeholders, and ensure that all these methods are approved.
  2. They also need to ensure they have comprehensive oversight policies in place for all methods of electronic communication, particularly via social media and mobile devices.
  3. They should increase the frequency of review, due to the increased use of electronic communication. Companies that typically conduct quarterly or monthly reviews could look at moving to semi-weekly or weekly reviews, so they could detect inappropriate communication sooner.
  4. They would also need to review their lexicons to include terms specific to the current environment, such as the following:
  5. Companies should work towards developing and implementing a policy that allows business communication only over approved devices and that restricts the use of personal email accounts for business purposes.



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Acuity Knowledge Partners

Acuity Knowledge Partners


We write about financial industry trends, the impact of regulatory changes and opinions on industry inflection points.