How to Maintain the Momentum of a Customer?

The inner loop and the outer loop need to be well integrated

Robust technological enablement is essential

Focus on employee engagement

Cover the entire customer journey

Communicate with transparency

Obtain leadership sponsorship

Don’t wait for a permanent fix or perfect strategy

How Acuity Knowledge Partners can help



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Acuity Knowledge Partners

Acuity Knowledge Partners

We write about financial industry trends, the impact of regulatory changes and opinions on industry inflection points.