Reporting and Data Analysis in the Voice of the Customer

  • Role-based reporting with information security and client privacy controls in place
  • Real-time and automated data analysis capabilities
  • Flexibility to extract custom reports
  • Ability to replicate the organisational structure/reporting hierarchy for information consumption
  • Support cross-segment, demography-based and time period-based analysis
  • Statistical and text analytics-based reporting
  • Measuring employee engagement against CX/VoC initiatives
  • Data visualisation capabilities — in-built system or interface with visualisation tools such as Tableau or Power BI



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Acuity Knowledge Partners

Acuity Knowledge Partners

We write about financial industry trends, the impact of regulatory changes and opinions on industry inflection points.